Return Policy

At Global Expo Backdrops, customer satisfaction is our top priority. If you're not completely happy with your order, we've got you covered.

💡 Standard Returns

You may return eligible non-custom products within 7 days of delivery, no questions asked.

Products must be unused, in original packaging, and in resaleable condition.

Return shipping is free.

❌ Non-Returnable Items

Custom-printed items (e.g., backdrops, banners, canvas prints) cannot be returned for a refund unless they are defective or damaged.

Once you approve the proof, the order is final — cancellations or changes are not allowed.

🛠️ Defective or Damaged Products

Report any damage or defects within 14 days of delivery.

Send your order number, photos, and a brief description to: sales@globalexpobackdrops.com

We offer store credit or a replacement, not refunds.

🚚 Shipping Information

Free standard shipping on all orders.

Free return shipping for approved returns or replacements.

📦 Processing Time

Once we receive your return or damage claim, please allow 5–10 business days for processing.

📧 Start a Return or Report an Issue

Email: sales@globalexpobackdrops.com

Phone: +1 (832)-426-2449